READ stands for the sequence used in client interactions. Which option lists the words in the correct order?

READ stands for the sequence used in client interactions. Which option lists the words in the correct order?

• A. Rapport, Assessment, Empathy, Development
• B. Rapport, Empathy, Assessment, Development
• C. Empathy, Rapport, Assessment, Development
• D. Assessment, Development, Rapport, Empathy

Answer: (B)

READ in client interactions follows a flow that first builds trust, then connects emotionally, then gathers information, and finally plans action. Starting with Rapport creates a comfortable, open space for the conversation. Moving to Empathy shows you understand and value the client’s feelings, which strengthens that trust. With rapport and empathy established, you can accurately conduct an Assessment to uncover goals, needs, and constraints. Finally, you Develop a plan based on what you learned. This sequence—Rapport, Empathy, Assessment, Development—fits the logical progression of relationship-building, understanding, evaluating, and planning. The other sequences skip or reorder these steps in ways that can hinder trust, clarity, or a personalized plan.

READ in client interactions follows a flow that first builds trust, then connects emotionally, then gathers information, and finally plans action. Starting with Rapport creates a comfortable, open space for the conversation. Moving to Empathy shows you understand and value the client’s feelings, which strengthens that trust. With rapport and empathy established, you can accurately conduct an Assessment to uncover goals, needs, and constraints. Finally, you Develop a plan based on what you learned. This sequence—Rapport, Empathy, Assessment, Development—fits the logical progression of relationship-building, understanding, evaluating, and planning. The other sequences skip or reorder these steps in ways that can hinder trust, clarity, or a personalized plan.